FAQs

Frequently Asked Questions

 

How Much Will Shipping Cost?

We offer two service levels for shipping: Drop Ship and White Glove Service. Prices for deliveries within key metropolitan areas are calculated at checkout. For areas outside primary urban hubs, should any issues arise with the automatic calculation, please request a quote, and one of our sales representatives will get in touch with you.

For further inquiries, contact us at: support@dreamyourhouse.com

When Can I Expect Delivery?

Delivery times vary based on product availability:

  • In-Stock Items: Ready to ship immediately.
  • Custom/Ordered Items: Production times range from 6 to 20 weeks, depending on the supplier.

For more details on a specific item's availability or lead time, please reach out to us at: support@dreamyourhouse.com

Please note: Delivery times are estimates and may vary.

Need Assistance with Your Order?

Our team is here to help:

  • Use our chat feature during business hours
  • Call us at [phone number]
  • After hours, email us at:  support@dreamyourhouse.com

Accepted Payment Methods

We accept the following:

  • In-store: credit and debit cards, cash, checks, mobile wallet, buy now, pay later (BNPL), bank transfer, autopay, cryptocurrency, rewards or points 
  • Online:  credit and debit cards, mobile wallet, buy now, pay later (BNPL), bank transfer, autopay, cryptocurrency, rewards or points 

 

Return & Exchange Policy

For details on our returns and exchanges, please review our return policy.

Can I Cancel or Modify My Order?

Cancellations are not guaranteed once an order has been sent, but you may cancel or modify your order within 3 days. Beyond this period, cancellation may still be possible but may incur fees. Please contact us for assistance.

Order Status Updates

For updates on your order you’ll have access to a 'Track Your Order' section. If you encounter any issues, please feel free to reach out to our customer support team, please contact us at: support@dreamyourhouse.com

What Happens if My Order is Delayed?

Lead times are estimated and cannot be guaranteed due to factors beyond our control. We aim to keep you informed of any delays.

Warehouse / Store Pickup Process

Planning a pickup? Let us know in advance so we can have your items ready. For assistance loading your vehicle, please bring someone to help or make special arrangements with us. Saturday pickups are by appointment only. 

Please remember to verify the availability of this service for your item, as not all products include this option.

What is the Difference Between Drop Ship and White Glove Delivery?

  • Drop Ship: Delivery to the entry point of your home or condo; item is unboxed but not assembled.
  • White Glove Service: Includes setup in the room of your choice and removal of all packaging.

How Are Deliveries Handled for Mixed Availability Orders?

If your order includes items with different availability, we’ll hold all items until everything is ready for one delivery. If you'd prefer items as they arrive, separate delivery fees will apply for each shipment. 

Please remember to verify the availability of this service for your item, as not all products include this option>

Noticed an Error on Our Website?

Our website is continuously evolving. If you see any inaccuracies, please share your feedback with us at: support@dreamyourhouse.com